In order to achieve the highest success from CAEAL's online training, participants should:
- Read at a post-secondary education level
- Manage the time allotted for the course effectively
READ FIRST
This page is designed to answer technical questions related to taking CAEAL courses on-line. In addition, should you require further technical support, the technical coordinator is available for assistance during normal business hours (Eastern Standard Time) at 1-877-762-9322 (Technical support) or at any time via e-mail: training_tech_support@caeal.ca
Before you begin
To enrich your learning experience and minimize any technical difficulties that may arise, we recommend that you read the Technical Handbook file available to you at any point in the course by clicking on link below.
Browser Specifications
It is highly recommended that either Microsoft Internet Explorer (version 6.0 or higher) or Netscape Communicator (version 7.0 or higher) be used when accessing CAEAL On-Line. If you have neither of these, you can download them for free by accessing the following sites:
If you are using a Mac computer, it is recommended that you view the online training site using the Safari Internet browser, instead of Internet Explorer or Netscape.
Format of Course:
Each course includes a course description, an introduction including learning objectives, the body of the course, an exam, and a course evaluation. The body of the course is divided into several modules, each with the learning objectives clearly identified at the beginning. Everything needed for successful completion of the course is provided. Participants will be assessed based on their participation in the discussion questions and the results of the final exam. A minimum score of 70% must be obtained on the True or False exam in order to successfully complete the course and obtain a Certificate of Successful Completion.
Contacting Technical Support
Technical Support can be contacted by email, fax or telephone. Please note that fastest way to receive support is by emailing training_tech_support@caeal.ca
Other ways of reaching help include calling toll-free 1-877-762-9322 or by faxing your request to 613-822-2862.
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